Cooperation Terms

Partners

We do what can we do to cooperate with our partners, we only thinking about how to help our partners to have margin and do business better and better

Distributor

1.Payment term:30% deposit, balance before container be loaded;
2.Delivery time: 45 days after upon receipt of your deposite;
3.Warranty: According to factory standard;
4.After sales service: According to factory standard;
5.Show room design free of charge;
6.Sales team trainning;

Wholesales

1.Payment term:30% deposit, balance before container be loaded;
2.Delivery time: 45 days after upon receipt of your deposite;
3.Warranty: According to factory standard;
4.After sales service: According to factory standard;
5.sales team training;
6.Show room design free of charge;
7.Show room samples special discount support;10%—20%;(each items one piece only)
8.Free of charge new items design according together according to local market;
9.1% advertisment material support based on order amount;

Agent          

1.Payment term:30% deposit, balance before container be loaded for first two orders, LC can be accepted;
2.Delivery time: 45 days after upon receipt of your deposite;
3.Warranty: According to factory standard;
4.After sales service: According to factory standard;
5.Show room design free of charge;
6.Sales team trainning;
7.Showroom decoration support, about RMB 300.00/Square meter;
8.Show room samples special discount support;20%—50%;(each items one piece only)
9.Free of charge new items design according together according to local market;
10.1% advertisment material support based on order amount;
11.Sales target/ year required by factory;
12.Promotion support based on both sides negotiation;

Project        

1.Free of charge design according to project requirement;
2.Free of charge 3D view pictures offer;
3.Quantity order free of charge open mold, (if need sampels, need to pay mold charge first, and samples cost
, the mold charge and samples cost will be refund to customer when the quantity order be confirmed and paid)
4.Free of charge arrange installer to teach products installing;
5.Payment term:30% deposit, balance before container be loaded;
6.Delivery time: 45–60 days after upon receipt of your deposite;
7.Warranty: According to factory standard;
8.After sales service: According to factory standard;

OEM/ODM 

1.Free of charge Products design according to customer’s requirement;
2.Mold charge will be refund to customer based on bothsides negotiation;
3.Samples confirm before bulk production’
4.Payment term:30% deposit, balance before container be loaded for first two orders, LC can be accepted;
5.Delivery time: 45 days after upon receipt of your deposite;
6.Warranty: According to factory standard;
7.After sales service: According to factory standard;

Warranty & Service

All details will be confirmed with partners well, all details here are factory standard
Warranty : 60 months for plywood cabinet, solid surface and resin products like bathtub, basins, shower tray and so on, 120 months for shower room, faucet, shower,fittings. 60months for ceramic toilet pan and basins,24months for toilet cover and flushing systerm. (calculated from the manufacturing date from TENNE)
After-sales service details:
In case there is any quality problem with the product or any damage on the product due to quality problem, the customer is requested to provide TENNE with necessary information (including manufacturing serial number, relevant photos, etc.). If the complaint is confirmed Tobe effective by TENNE,TENNE will supply the replacement for free on the basis of EX TENNE’s factory. If the product is damaged due to transportation while distribution or by incorrectly installing or using of the product, TENNE will charge reasonably for the replacement.

Product Advantage

1. 9-years professional experience of producing, designing, developing and manufacturing
2. Good feedbacks of “New design, High quality, Professional service” from professional purchasers came from 107 countries
3. Complete category, hundreds of color and variety of types for your one-stop purchasing
4. Independent R&D center for new product, following fashionable, advanced and high level design, such as flower shape freestanding basin, bathtubs,whole set multi-function counter and above-counter basin, mirror frame etc
5. Private custom — to meet customers’ different requirements
6. All highest level raw material chosen to ensure high quality product
7. Leading in the field for anti-yellowing technology of solid surface material
8. Approval of CE/SGS/UV/CUPC authoritative institution
9. With high-quality carton, foam, and wooden box packaging materials to protect the products in an all-round way and Minimize damage; and our bulk goods are made of wooden pallets with cardboard, which is safe, structured, and convenient.
10. Variety designs and colors of options for cabinet/bath ware products.
11. We can make mold for bath wares, and we have engraving machine can be directly carved mold for special-shaped products.
12. Our solid surface sheets with more smooth surface, and the thick tolerance is within 0.5mm, No pores, No polishing mark and No crack by itself.
13. Rich pattern sheets production experience, patterns are made more natural.
14. Our solid surface and resin material is no affected when tested by Red Wine, Lipstick, Vinegar, Hair dye.
15. Our material successfully passed the European test En13501-ClassB-S1,the level is same as Hi-macs Class B-S1, d0.

Factory Advantage

1. Master of advanced manufacturing technology and products in this field
2. Strong ability in design, new mold-making and special shape product processing
3. Owning full advanced machinery and equipments such as CNC cutting machine, Electric oven, Far infrared bridge cutting machines, emery water knife etc., and also being updated constantly
4. Skilled and experienced workers, proficient operation of precision tools and equipments to ensure the product made perfectly
5. Europe E0 standard raw material, Famous brand fitting,professional package, professional loading and unloading goods
6. 4 steps overall process QC before producing, on-line producing, after producing and loading; supporting full inspection
7. Owning of two showrooms and 2 wholly-owned subsidiaries to show our high quality products from multiple perspectives

8. Owning of several steady cooperated suppliers to provide OEM relative product, having absolute cost advantage for the same quality product
9. For project,we can do design according to customer’s requirement;
10. Rich experience in CNC engraving. According to customer needs to complete the design.
11. Professional experience on doing hotel projects
12.We offer one stop bathroom solution project, for any customer’s order, we can match according to order required, we sell what we produce, like vanity, bathtub, basins, shower room, shower and faucet and so on, if we don’t produce, but customer need, we can help to do sourcing and help customer to save purchasing cost.
13. Match color based on customers’ requests, also can match the solid surface from quartz stone colors.
14. For small order, we can accept mix orders.